If you have questions or need assistance related to fulfilment, please do not hesitate to reach out to the appropriate teams:
| Support Level | Quiqup Team | Query Type | Contact | Response Time |
|---|---|---|---|---|
| 1 | Fulfilment Live Operations | - Inbounding - Order Level > Information > Modifications > Cancellations | Call or WhatsApp: Email: | <15 min for WhatsApp <2h for email 9am to 6pm daily |
| 2 | Fulfilment Operations | - Urgent Operational Issues - Discussions About Operational Requirements | During Onboarding: Johnson Operational Issues: Umar Ali | <2h for WhatsApp during working hours (Mon-Fri 9am-6pm) <24h for email |
| 2 | Account Manager | Contract or Service Related Queries | Your Dedicated AM | <24h |
| 2 | Finance | Invoicing | <24h | |
| 3 | Head Of Operations | Recurring Operational Issues | Mathieu | 48h-24h |
Calendly Links - for Fulfillment clients
You can use the following links to book any activity related to our fulfillment center
- Onboarding Call
- Stock Replenishment (Inbound timeslot)
- Visitation
- Bulk Stock Retrieval
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