How to submit and track support tickets?

What is a support ticketing system?

Why is it better than WhatsApp chat?

• Faster resolution: Tickets are promptly assigned and handled, minimizing delays and confusion.
• Everything in one place: All communications are centralized, so nothing gets missed or lost.
• Transparency:  Both you and the support team can monitor progress and revisit previous tickets whenever needed.
• Accountability: Each ticket is assigned to a specific person or team, ensuring it gets the attention it deserves.

Ticketing system

Here’s how to easily submit a support ticket using Quiqdash

1. Log in: Access your Quiqdash account.
2. Open Support: Click the yellow "Support" button at the bottom right corner
   
   
   This opens the ticketing widget:
   
3. Select a service: Choose the service related to your request:
   • Delivery support: For last-mile delivery issues in the UAE.
   • Fulfilment support: Questions on storage, picking, or packing orders.
   • Cross-border support: For international delivery concerns.
   • Account support: Help with account settings or preferences.
     

     
     

     
     
     
4. Provide details: Fill out the form with the details of your request.
   
   
   
5. Submit: Once you’re done, click ‘Submit.’
6. Stay updated: You’ll receive email notifications as your ticket progresses.

Submitting a Ticket via the Support Portal

1. Visit the portal: Go to support.quiqup.com.
   
   
   
2. Activate your account: Check your email for the activation link with the subject "Quiqup User Activation"
3. Set your password: Follow the link in the email to set your password.
   

   
   

   
   
   
4. Submit a ticket: Once signed in, click "SUBMIT A TICKET" from the top navigation.

   
   

   
   
   
5. Choose a service from the "How Can We Help You?" dropdown:
   • Delivery support: For last-mile delivery issues in the UAE.
   • Fulfilment support: Questions on storage, picking, or packing orders.
   • Cross-border support: For international delivery concerns.
   • Account support: Help with account settings or preferences.
     
6. Fill out the form: Provide the details of your issue.
7. Submit: Click ‘Submit’ to send your ticket.
8. Track your ticket: View updates under the "TICKETS" section of the portal.
   
   

Advantages of using the support portal:

• Better visibility: Keep track of all your tickets in one place, so you always know the status of your requests.
• Enhanced efficiency: Enable your team to work more effectively as everyone can access and manage tickets easily.