If you decide to offer multiple types of shipping options to your customers, they need to be named accurately and the mapping of each shipping option to Quiqup services needs to be done by our team.
Once your shipping methods and pricing are set, please inform us with the following format example:
| E-Comm Platform Shipping Method | Quiqup Equivalent |
|---|---|
| Next Day Shipping (UAE / order before 10pm) | Next Day |
| Same Day Shipping (DXB, SHJ, AUH only / order before 1pm) | Same Day |
| 4h delivery (DXB only / order before 6pm) | 4H |
| Worldwide outside UAE | DHL International |
Refer to the Shopify help guide or Woo Commerce help guide to set-up shipping methods, restrict them to certain geographies, and price them accurately. Please note that you are free to input the rates that you want for each shipping method, and this is not the responsibility of Quiqup.
For International orders outside the UAE, a separate agreement and rate card must be signed between the client and DHL before being able to process orders. For DDU shipments (duty unpaid) - customers will be contacted by the shipper to pay for the customs and duties.
⚠️ Quiqup will not be able to process orders for which a shipping method has not been mapped to our internal services. Quiqup needs to be informed of any changes or additions to your shipping method naming prior to going live with orders.
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