Quiqup will inform end customers of their delivery status through Whatsapp messages and update through a tracking link provided.
Timing of Communication
We communicate to customers with updates on their orders automatically via whatsapp or text at the following states:
- Order is out for delivery
- Delivery failed
- Order delivered successfully
- Return order has been placed with Quiqup
- Return order is out for collection
- Return order collection failed
Tracking Link
Customers are sent tracking links when the orders are marked as “Ready for collection”
Allowed changes by customers
Customers are allowed to change/update their address through the tracking link as long as the order is not out for delivery:
In addition customers have the option to choose a “Leave at the door” option on the tracking link.
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