Next Day & Same Day deliveries

Process map

This process map details the whole flow around your Next Day and Same Day deliveries

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Redispatching failed deliveries

• First attempt delivery failed orders will be returned by the couriers to the Quiqup warehouse and redispatched as follows:
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  • Next-day orders and same-day will be redispatched the following day with the next day delivery dispatch in the morning
  • orders will only be redispatched if the address is correct and the customer didn’t ask to cancel the order
• Second attempt delivery failed orders will be returned by the delivery associates to the Quiqup warehouse and will be marked as on hold by the Quiqup team and a communication is triggered with the client on whether to reattempt the order for the third time or return it back to the origin.
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  • If a response is mentioned to redispatch the order within 72 hours of sharing the communication then the order will be reattempted for the third time
  • If no response is received within the 72 hours, then the order will be process to be returned back to the origin
• After receiving a confirmation , a third attempt delivery will be initiated. In case the delivery attempt fails,  orders will be returned by the delivery associates to the Quiqup warehouse and client will be informed that no further delivery attempts will be made and that the orders will be returned back to the origin

Customer communication for "on hold orders"

In the case an order is marked "on-hold" by our teams and we are unable to deliver it, we will proactively reach out via whatsapp at the customer's registered number to receive additional details. If we do not receive a response within 48 hours via whatsapp, our teams will proceed with calling the customer directly. If all contact attempts lead to no response we will return the order to the origin.

We reach out to clients in the following cases:

1. Order is marked on-hold due to an incomplete address
   • reach out to the customer via whatsapp to get them to update their address via the tracking link or via whatsapp
2. Order is marked on-hold and has already been attempted 2 times
   • reach out to the customer via whatsapp to confirm they are available for the final attempt
3. Order is marked on-hold as the delivery failed and customer asked the driver to cancel the order
   • reach out to the customer via whatsapp to confirm whether they really want to cancel the delivery or want us to re-attempt it again