Orders will go through a multitude of order states during their lifecycle to update you on the progress:
| Order State | Description |
|---|---|
| Pending | Order has received but not actioned |
| Error | Applied to Export orders if information is missing or incorrect. For example, delivery city doesn’t exist. |
| Ready for Picking | Order received by the fulfillment center |
| Picking Started | Order is being picked and packed by the fulfillment team |
| Ready for Collection | Order is packed and ready for handover to the delivery team |
| Out for Collection | For Return Orders - courier is collecting the return |
| Collection Failed | For Return Orders - courier is failed to complete the collection (with reason) |
| Collected | For Return Orders - courier is collected |
| At Depot | Order is at our warehouse with the delivery team, ready for dispatch |
| On Hold | Order is on hold by our delivery team (with reason) while investigating |
| Out for Delivery | |
| Delivery Failed | Courier failed the delivery (with reason) |
| Delivery Complete | |
| Returned to Origin | Order has been returned to the fulfillment center, after 2 failed attempts and an unreachable customer, or 3 failed attempts. |
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