Here are definitions for the various order statuses within the Quiqup system:
| Order State | Description |
|---|---|
| Pending | Order has been received in our system |
| Error | Order could not be booked with external carrier for international orders. Please verify the error and correct missing details |
| Out of stock | For fulfillment clients only - order can't be processed as items are out of stock |
| Ready for Picking | For fulfillment clients only - Order received by the fulfillment center |
| Picking Started | For fulfillment clients only - Order is being picked and packed by the fulfillment team |
| Ready for Collection | Order is packed and ready for handover to the delivery team |
| Out for Collection | Courier is collecting the parcel |
| Collection Failed | Courier failed to collect the parcel (with reason) |
| Collected | Courier collected the parcel |
| At Depot | Order is at our warehouse with the delivery team, ready for dispatch |
| On Hold | Order is on hold by our delivery team (with reason) while investigating |
| Out for Delivery | Order has been handed over to the courier |
| Delivery Failed | Courier failed the delivery (with reason) |
| Delivery Complete | Order has been delivered to the receiver |
| Returned to Origin | Order has been returned to the fulfillment center, after 2 failed attempts and an unreachable customer, or 3 failed attempts. |
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