Complete address guide for international orders

Modified on Wed, 20 Nov, 2024 at 10:31 AM

To make sure your shipment is delivered quickly and smoothly, it’s important to provide a complete and accurate address. An incomplete or incorrect address can cause delivery delays, extra charges, or even a return of the shipment.

Here are some simple best practices to help ensure your order reaches its destination without problems.

Address formats by Region

For GCC & Middle East orders

Please use the following format for GCC and Middle Eastern regions:

Country
City
Area
Street/Number
Floor/Flat Number
Nearest Landmark

Example:

Country: Qatar
City: Doha
Area: Al Sadd
Street/Number: Zone 39, Street 865, Villa 12
Floor/Flat Number: First Floor, Apartment 2
Nearest Landmark: Near Al Sadd Metro Station

For EU & US orders

For deliveries to Europe and the United States, please ensure your address includes:

Country
State
City
Street and House/Apartment Number
Postal Code

Example (US):

Country: United States
State: California
City: Los Angeles
Street and House/Apartment Number: 123 Main Street, Apt 4B
Postal Code: 90012

Common reasons for address correction fees (DHL)

You might be charged a fee for fixing the address if there are issues like:

Wrong or incomplete city or town details
Missing or incorrect ZIP or postal code
Recipient not available during business hours
Unknown or incorrect street names or numbers
Missing or wrong contact details
Change of location after the package is on its way

Important contact information required

To help ensure quick delivery, make sure to:

Contact number: Give a local mobile number so the 3PL can send tracking updates and the delivery person can call the recipient if needed.
Contact email address: Include an email for order updates and links for any required customs fees.

To prevent delays and extra costs, double-check your address against these guidelines before marking the order Ready for Collection.