Timeline Overview: Your inventory will be live on your platform within 24-48 hours of receipt at our warehouse (may vary based on shipment size and complexity).
Quick Navigation
- What You Need to Do Before Sending Inventory
- Required Documentation
- Booking Your Delivery Slot
- What We Do When Your Inventory Arrives
- Processing Timelines
What You Need to Do Before Sending Inventory
Packaging Requirements
Your responsibilities:
- Protect products adequately and seal all boxes completely
- Keep each SKU contained within a single box. While you can mix different SKUs in one box, don't split the same SKU across multiple boxes.
- Label each box with alphanumeric characters for our receiving team
- Fill partially-full boxes with recyclable packing material
- Weight limit: Maximum 20kg per box - clearly label heavier boxes
- For pallet shipments: Contact us 48 hours in advance so we can prepare proper equipment
Product Barcoding
Option 1 - You handle barcoding:
- Barcode each product and reference codes in your e-commerce platform
Option 2 - We handle barcoding:
- Include clear description, photo, and corresponding SKU/barcode for each item in every box
- We'll complete barcoding during our receiving process at the charge agreed in the contract
Required Documentation (Submit 48 Hours Before Delivery)
All documents must be submitted 48 hours prior to inbound to ensure accurate processing and adequate warehouse preparation. Please send your documents as a reply to the calendar invite after your booking (see next step).
Required Documents
| Document | Description | Requirement | Template Link |
|---|---|---|---|
| Advanced Shipping Notice | List of all the inventory you are sending us with quantities by SKU | Required | ASN Inventory Sheet - Template |
| Packing List | Inventory count by box / pallet with number of boxes pallet expected to be received | Required | Packing List - Template |
| Packing Declaration | Declaration of appropriate packing procedures | Required | Packing Declaration - Template |
| Commercial Invoice of goods to be inbounded | Proof of cost and price of goods inbounded | Required | Commercial Invoice - Template |
| Bill of Lading | Available only if coming from importer directly | Optional |
Booking Your Delivery Slot
How to book: Use our online booking system with 48-hour advance notice.
If you miss your timeslot:
- We reserve the right to refuse shipment
- Vehicle may be asked to wait
- To reschedule: Use the booking link or contact our Live Operations team
Collection Service Available
We can collect from: Dubai, Sharjah, and Abu Dhabi
Rates: As agreed in your contract
How to arrange: Mention collection needs when booking your inbound slot, or contact Live Operations
What We Do When Your Inventory Arrives
Our Process (Completed in Order)
- Accept and count boxes against your documentation
- Individual stock count and quality control
- Barcode items (if you haven't already)
- Send discrepancy report - we'll wait for your confirmation before proceeding if quantities don't match your ASN
- Put away items to appropriate warehouse locations
- Update systems - inventory syncs to both our WMS and your e-commerce platform
Result: Your "Available" quantity updates automatically in your chosen platform location. Inventory reduces automatically when orders process.
Processing Timelines
24-48 Hours
- 1-6 SKUs: Up to 1,000 total units
- Up to 10 SKUs: Less than 100 total units
48-72 Hours
- Up to 10 SKUs: Less than 300 total units
- 1-6 SKUs: Up to 5,000 total units
Custom Timeline Required
- More than 10 SKUs: 300+ total units
- 1-10 SKUs: Greater than 5,000 total units
Important: Shipments without proper ASN and packing lists will be refused, as processing time can double without these documents.
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