Your Fulfillment Onboarding Journey

Total Timeline: 2 Weeks

Quick Overview

Your Journey Step-by-Step

Phase 1: Welcome & Setup

Day 1 | Immediate

What We Do:

• Send your account credentials & welcome email
• Configure your account in our system

What You Do:

• Save login details securely
• Review timeline & prepare for next steps

Phase 2: Integration Call

Days 2-4 | 1 hour call

What We Cover:

• Your product catalog (SKUs, bundles, subscriptions)
• E-commerce platform connection
• Shipping methods & payment options
• International shipping requirements

What You Need:

• Platform access (collaborator codes)
• Product information & SKU lists
• Key team members on the call

Who Should Attend:

• Decision maker + platform admin

Best Case: Integration completed during the call!

Phase 3: Testing

Days 5-7 | 2-3 days

What We Test:

• Order processing from your website
• Inventory synchronization
• Different order types (COD, bundles, international)

Your Role:

• Monitor for test orders in your system
• Answer any questions from our team

Phase 4: Operations Call

Week 2 | 30-45 minutes

What We Cover:

• Inventory: How to send stock to us
• Fulfillment: How we pick, pack & ship
• Returns: How returns are handled
• Support: How to reach us

Key Outcome: Your first inventory inbound gets scheduled

Who Should Attend:

• Operations manager + inventory handler

Phase 5: First Inbound & Go-Live

Days 10-14 | 1-3 days

What Happens:

1. You ship inventory to our fulfillment center
2. We receive, inspect & organize your products
3. We send you a detailed report
4. You approve the inbound
5. You're LIVE!

You'll Receive:

• Total units & SKUs received
• Any discrepancies found
• Storage space used

Phase 6: Platform Training

After 3 orders | 30 minutes

Quiqdash Training:

• Real-time order tracking
• Inventory management
• Performance metrics
• Support ticket system

Quick Tips for Success

Speed Up Your Onboarding:

• Have platform access ready before integration call
• Prepare your SKU list in advance
• Include the right team members on calls

What Makes This Smooth:

• Follow the preparation checklists we send
• Respond promptly to our team's questions
• Have key stakeholders available for calls

Ready to Start?

Your journey begins with your welcome email containing login credentials. Each phase builds toward getting you operational quickly and efficiently.

This process typically takes 2 weeks, but complex integrations may need additional time. We'll keep you updated every step of the way!