This article explains the Saudi Arabia National Address requirement, how it affects your shipments, and how to stay compliant across Quiqdash, Shopify, and WooCommerce without causing delivery delays.

Quick Links

• What Is Changing in Saudi Arabia
• What Is the National Address
• How Quiqup Supports This Requirement
• What Happens If the National Address Is Missing
• What You Should Do
• Platform-Specific Setup Guides
• How Support Handles These Requests

What Is Changing in Saudi Arabia

The Saudi Transport General Authority (TGA) has introduced a new regulation under Decision No. 1/46/196 (dated 10/08/1446H).

Starting January 1, 2026, all last-mile shipments to Saudi Arabia must include a valid National Address. Carriers will not accept shipments that do not contain this information.

:warning: Important: This is a government-mandated requirement and applies to all e-commerce shipments to Saudi Arabia.

What Is the National Address

The National Address (العنوان الوطني) is Saudi Arabia’s official standardized addressing system used by all last-mile delivery providers.

For e-commerce deliveries, the National Address is commonly provided as an 8-character alphanumeric code, for example:

RNMA7272

This code uniquely identifies the delivery location and is required before a shipment can be booked with the carrier.

How Quiqup Supports This Requirement

Quiqup allows you to create orders even if the National Address is not available yet, while ensuring shipments remain compliant with the regulation.

• Quiqdash: Allows order creation without a National Address
• WooCommerce: Supports collecting the National Address at checkout via a plugin or custom field
• Shopify: Supports collecting the National Address using the Company field at checkout
• Order handling: Orders without a National Address are placed on hold until the information is provided
• Customer outreach: Quiqup automatically contacts the customer to request their National Address

Result: You can continue accepting orders while preventing non-compliant shipments from being dispatched.

What Happens If the National Address Is Missing

If an order to Saudi Arabia is created without a National Address:

1. The order is accepted: The order appears in Quiqdash as normal
2. The order is placed on hold: It is not sent to the carrier or WMS
3. The customer is contacted: Quiqup sends a message requesting the National Address
4. Once provided: The order proceeds to booking and dispatch

Note: Orders remain on hold until the National Address is confirmed. To avoid delays, it is strongly recommended to collect this information upfront.

What You Should Do

To prevent shipment delays and reduce customer follow-ups, you should:

1. Collect the National Address at checkout: Configure your Shopify or WooCommerce store
2. Educate your customers: Add a short explanation near the checkout field
3. Review held orders regularly: Monitor orders awaiting National Address confirmation

Best practice: Merchants who collect the National Address at checkout experience faster dispatch and fewer delivery issues.

Platform-Specific Setup Guides

Use the guide that matches your platform:

• Quiqdash: National Address Requirement for KSA Orders
• WooCommerce: Collecting the National Address (Saudi Arabia)
• Shopify: Adding the National Address (Saudi Arabia) to Checkout

How Support Handles These Requests

When you contact support about Saudi Arabia shipments, the support team will:

1. Check whether the order is on hold due to a missing National Address
2. Confirm which platform you are using
3. Guide you through the correct setup steps
4. Assist with reprocessing once the National Address is provided

Outcome: Clear expectations, fewer delivery delays, and faster resolution.