Overview: Proper preparation ensures smooth receiving, faster processing, and accurate inventory setup in our warehouse system.

Quick Links

• Packaging and Labelling
• Product Barcoding
• Required Documentation
• Special Handling Requirements
• Pre-Shipment Checklist

Packaging and Labelling

Goal: Protect your products and enable efficient receiving at our warehouse

Box Preparation Requirements

Essential steps:

• Protect products adequately: Use appropriate cushioning and protection
• Seal all boxes completely: Ensure boxes are securely closed before shipping
• Fill empty space: Use recyclable packing material to prevent movement within boxes
• Label each box: Use alphanumeric characters for easy identification by our receiving team

SKU Organization

Best practice: Keep each SKU contained within a single box. While you can mix different SKUs in one box, don't split the same SKU across multiple boxes.

Why this matters:

• Faster receiving and processing
• Reduced errors during inventory counting
• More efficient put-away process
• Easier tracking if discrepancies occur

Weight and Safety Requirements

⚠️ Critical: Boxes exceeding 20kg must be clearly labeled to prevent injuries during lifting and handling.

Product Barcoding

Requirement: Each product must be barcoded and referenced in your e-commerce platform

Option 1: Pre-Barcoded Products

What you do:

• Ensure each product has a readable barcode (EAN/UPC)
• Verify barcode is referenced correctly in your e-commerce platform
• Test barcode scanning before shipping (recommended)

Benefits:

• Faster receiving process
• No additional barcoding fees
• Reduced processing time

Option 2: Barcoding During Receiving

What you provide in each box:

• Clear product description for each item
• High-quality photo of each product
• Corresponding SKU/barcode reference for our team
• Detailed instructions for any special requirements

Additional costs:

• Barcoding service fees apply
• Extended processing time
• Additional quality control steps

Required Documentation

Timeline: All documents must be submitted 48 hours prior to shipment arrival

How to submit: Send documents as a reply to the calendar invite after booking your inbound slot

Mandatory Documents

Optional Documents

⚠️ Important: Shipments without proper documentation will be refused as processing time can double without accurate paperwork.

Special Handling Requirements

Pallet Shipments

Advance notice required: Contact our team 48 hours before shipment arrival

Why advance notice is needed:

• Prepare appropriate unloading equipment
• Schedule adequate receiving space
• Arrange specialized handling team
• Coordinate delivery time slots

Pallet requirements:

• Standard pallet sizes preferred
• Maximum weight clearly marked
• Stable stacking and proper wrapping
• Clear labeling on all sides

Fragile or Sensitive Items

Additional preparation steps:

• Use "FRAGILE" labels prominently
• Include special handling instructions
• Provide extra cushioning and protection
• Note temperature or humidity requirements

Oversized Items

Requirements:

• Advance notification required
• Dimensions and weight specifications
• Special delivery arrangements may be needed
• Additional handling fees may apply

Pre-Shipment Checklist

48 Hours Before Shipment

• All required documents submitted
• Inbound slot booked in our system
• Special handling requirements communicated
• Pallet shipments (if applicable) pre-arranged

Before Sealing Boxes

• Each SKU contained in single boxes
• Products adequately protected
• Empty spaces filled with packing material
• Box weight under 20kg (or clearly labeled if heavier)
• Boxes labeled with alphanumeric identifiers

Documentation Check

• ASN matches actual shipment contents
• Packing list corresponds to physical boxes
• Barcoding information included (if needed)
• Commercial invoice completed accurately

Final Verification

• All boxes securely sealed
• Delivery address confirmed
• Contact information updated
• Expected delivery time confirmed