Overview: Reserve your delivery window to ensure smooth inventory receiving with 48-hour advance notice required.

Quick Links

• How to Book Your Slot
• Timing Requirements
• What Happens After Booking
• Collection Service
• Rescheduling and Cancellation
• Troubleshooting

How to Book Your Slot

Booking system: Use our online calendar system to reserve your preferred delivery window

Step-by-Step Booking Process

1. Access the booking system: Click here to book your inbound slot
2. Select your date: Choose from available dates (minimum 48 hours in advance)
3. Pick time slot: Select your preferred delivery window
4. Enter shipment details:
   • Number of boxes/pallets expected
   • Estimated total weight
   • Special handling requirements
   • Collection service needs (if applicable)
5. Provide contact information: Ensure accurate phone number and email
6. Confirm booking: Review details and submit

Information Required During Booking

Timing Requirements

Advance Notice

Minimum requirement: 48 hours advance notice

Why 48 hours is needed:

• Process and review your required documentation
• Prepare adequate warehouse space
• Schedule appropriate receiving team
• Arrange specialized equipment (if needed)
• Coordinate with carrier schedules

Available Time Slots

Peak Period Considerations

High-demand periods:

• Pre-holiday seasons (Ramadan, Eid, Christmas)
• Back-to-school periods
• Major sales events (White Friday, etc.)

During peak periods:

• Book slots further in advance (72+ hours recommended)
• Expect higher demand for prime time slots
• Quiqup may decide to close inbounds during certain peak periods and to prioritize outbound order processing. If such scenario occurs, 1 month notice will be given.

What Happens After Booking

Confirmation Process

Immediate confirmation:

• Email confirmation sent to provided address
• Calendar invite with slot details
• Unique booking reference number
• Instructions for document submission

Document Submission

Critical step: Submit all required documents as a reply to the calendar invite within 48 hours of your booking

Required documents:

• Advanced Shipping Notice (ASN) - Template
• Packing List - Template
• Packing Declaration - Template
• Commercial Invoice - Template

Pre-Delivery Confirmation

24 hours before your slot:

• Our team reviews your documentation
• Confirmation call or message sent
• Final delivery instructions provided
• Any last-minute changes communicated

Collection Service

Available areas: Dubai, Sharjah, and Abu Dhabi

Pricing: As agreed in your contract

How to Arrange Collection

During booking:

1. Check "Collection Service Required" in the booking form
2. Provide your pickup address and contact details
3. Specify any access requirements or restrictions
4. Note preferred collection time window

After booking:

• Our Live Operations team will contact you
• Confirm collection details and timing
• Coordinate pickup logistics
• Arrange any special handling requirements

Collection Requirements

Rescheduling and Cancellation

Rescheduling Your Slot

How to reschedule:

• Option 1: Use the original booking link to select a new slot
• Option 2: Contact our Live Operations team
• Option 3: Reply to your calendar invite with new preferred times

Rescheduling requirements:

• Minimum 24 hours notice for changes
• New slot must meet 48-hour advance notice rule
• Documentation deadlines remain the same

Late Arrival Policy

If your shipment arrives outside the booked time slot:

• Minor delays (under 60 minutes): Usually accommodated
• Significant delays (60+ minutes): May require rescheduling
• Same-day rescheduling: Subject to availability
• Refusal of shipment: Reserved right for major disruptions

⚠️ Important: We reserve the right to refuse shipments that arrive significantly outside their booked time slot or ask the vehicle to wait until the next available window.

Troubleshooting

Common Booking Issues