Placing a Return Order

Modified on Fri, 31 Oct at 12:41 PM

Overview: Complete returns management from initiation to restocking, with automated collection and processing services.

Quick Links

Initiation of Returns
Collection of Returns by Quiqup
Processing of Returns by the Fulfillment Center
Your Return Policy and Refunds
Known Limitations

Initiation of Returns

How to start a return: Returns can be initiated through Quiqdash or automated if you use Shopify by purchasing Returns Prime

⚠️ Important for Fulfillment Clients: You cannot use "Create Single Order" for returns. Returns must be created from previously delivered orders only.

Creating a return from an existing order

Login to your Quiqdash account on your "Home" tab
Select an order that was previously delivered, and click on the 3 dots in the "Actions" column
Select "Return Order"
Mark the Return Order as "Ready for Collection"

SKU Selection for Fulfillment Returns

When processing fulfillment returns, you must specify exactly which items and quantities are being returned.

Access SKU selection: After creating the return from a delivered order, navigate to the item selection section
Select returned items: Choose specific SKUs from the original order
Set quantities:Enter the exact quantity being returned for each selected SKU
Verify selections: Confirm all returned items and quantities are correct

Automated returns via integration

either using our API documentation
or via integrations through Returns Prime on Shopify

Collection of Returns by Quiqup

Timeline: Return requests placed before midnight will be collected the following day from the customer

Collection Process

Customer notification:

Customers receive WhatsApp confirmation that courier will pick up the order the following day
Collection time window provided via WhatsApp

Packaging requirements:

Quiqup couriers bring a Quiqup pouch for collection
If items don't fit in provided pouch, customer must seal items in original packaging
⚠️ Important: Quiqup will refuse collection of non-sealed returns

Return to warehouse:

Same day: Orders collected within Dubai
Following day: Orders collected from outer Emirates

Processing of Returns by the Fulfillment Center

Services Included (No Extra Charge)

Service	Description	Requirements
Collection	Pickup from customer location	Return request submitted before midnight
Basic Inspection	Check for original packaging and barcode matching	Items sealed in original packaging with outer seal intact
Restocking	Return items to available inventory	Items not damaged and in original sealed packaging

For our full QA/QC procedures and workflows please refer to this article

Failed Delivery Returns (RTO):

Failed deliveries returned to fulfillment center are inspected automatically
Undamaged items are put back to stock directly
No additional approval required for RTO restocking unless specifically requested at the time of onboarding, or visible damage is noticed by our teams

Services Available at Extra Charge

Service	Description	When Needed
Detailed Inspection with Photos	Photo documentation and email confirmation for restocking decision	Clothing, products without plastic seal, or tamper-proof packaging
Re-barcoding	Apply new barcodes to returned items	When original barcodes are damaged or missing
Disposal or return of damaged items	Disposal of damaged or expired stock through a third party provider	When products are returned damaged or inventory has expired

Services Not Available

Product disassembly or reassembly
Re-packaging of items
Cleaning of returned products

Your Return Policy and Refunds

Your responsibility: We strongly encourage you to have a clearly defined return policy on your website

What Quiqup provides:

Collection and processing of returns
Inspection and restocking services
Disposal of damaged items

What Quiqup does not provide:

Product exchanges (returns only)
Customer refunds
Return policy management
Customer communication regarding refunds

Note: All refund processing and customer communication remains your responsibility