Access comprehensive order information and manage order status from your dashboard. View sender and receiver details, shipment data, products, and live activity — all in one place.

Quick Links

• Order Information Sections
• Available Order Actions
• Order Activity & History

Order Information Sections

The detailed order view is organized into clear panels so you can find information quickly.

Screenshot: Order details page overview

Sender Info

• Name: Account or business name placing the order.
• Phone number: Contact for pickup coordination.
• Address 1: Primary pickup address.
• Address 2: Secondary details (area / city / building).

Receiver Info

• Name: Delivery recipient’s full name.
• Phone number: Contact for delivery coordination.
• Complete address: Full delivery address (street, city, state, postal code, country).
• Email (if provided): Used for notifications/tracking emails.

Order Info

Shipment Info

• Carrier: Logistics provider handling the delivery (e.g., Quiqup, DHL, Aramex).
• Incoterm (if applicable): Defines responsibilities for international shipments.

Parcels

Package specifications for accurate handling and delivery:

• Parcel number: Unique ID for each package.
• Dimensions (H × W × D): Measured in centimeters.
• Weight: Measured in kilograms.

Products

Detailed product information, especially important for international shipments:

Order Activity & History

The Order Activity panel shows real-time updates and a complete audit trail.

Activity timeline

Typical milestones include:

1. Ready for collection — Order prepared and awaiting pickup.
2. Out for collection — Driver dispatched for pickup.
3. Collected — Package picked up from sender.
4. Out for delivery — Package in transit to recipient.
5. Delivered — Package delivered successfully.

History vs. Audit Log

• History: Customer-facing status updates with timestamps.
• Audit Log: System events and modifications (for internal tracing).

Available Order Actions

Your available actions change based on the order’s current status. Open the Actions menu from the order header.

Screenshot: Order actions menu

Pending orders

When an order is Pending, you can:

• Mark ready for collection: Signal the order is prepared for pickup.
• Download label: Generate shipping labels for packing.
• Duplicate order: Create a copy for repeat deliveries.
• Edit order: Update sender/receiver details, carrier, parcel specs, or payment details.
• Cancel order: Cancel the delivery request (from Home or eligible views).

Ready for collection

Available actions:

• Download label
• Duplicate order

Delivered orders

• Return order: Initiate a return for delivered items.
• Duplicate order: Reorder to the same recipient.