Choose from multiple delivery options across the UAE, with coverage spanning all seven emirates. Service availability varies by emirate and delivery type.
Quick Links
Delivery Types & Timeframes
Standard Delivery Services
- Next Day Delivery: Order before your contract cut-off time for delivery the next day before 10pm
- Same Day Delivery: Order before your contract cut-off time for delivery the same day before 10pm
- 4-Hour Express: Order before 6pm for delivery within 4 hours of order placement
- Returns Collection: Place return orders before midnight for next-day customer collection
- International Delivery: Order before your contract cut-off time for carrier pick up on the same day. SLAs vary by carrier and destination
Returns Processing Timeline
After collection from your customer, return arrival at our warehouse varies by emirate:
- Same day: Most Dubai locations
- Next day: Other emirates and remote Dubai areas
Delivery Coverage
Delivery coverage varies by service type. Remote areas are serviced only on Thursdays and Sundays. For our full list of coverage areas in an interactive map please open this link
⚠️ Important: Deliveries to free zones are not supported across any emirate.
Coverage Summary by Emirate
| Region | Next Day | Same Day | 4-Hour Express | Returns |
|---|---|---|---|---|
| Dubai | ✓ | ✓ | ✓ | ✓ |
| Abu Dhabi | ✓ | ✓ | ✗ | ✓ |
| Sharjah/Ajman | ✓ | ✓ | ✗ | ✓ |
| Fujairah, RAK, UAQ, Al Ain | ✓ | ✗ | ✗ | ✓ |
Next Day Delivery Coverage
Available across all seven emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain.
⚠️ Exception: Remote areas are only serviced on Thursdays and Sundays. Free zones are not serviced.
Remote area map:
Same Day Delivery Coverage
Available in Dubai, Abu Dhabi, Sharjah, and Ajman. Not available in Fujairah, Ras Al Khaimah, Umm Al Quwain, or Al Ain.
4-Hour Express Delivery Coverage
Available only in Dubai. Orders must be placed before 6pm and be collected in within Dubai pick-up coverage area.
Pickup Coverage
Pickup areas determine where your orders can be collected for delivery to customers. Coverage varies by service type.
Next Day Pickup Coverage
Pickup available from Dubai, Abu Dhabi and Sharjah only.
Same Day Pickup Coverage
Pickup available from Dubai and Abu Dhabi only.
4-Hour Express Pickup Coverage
Pickup available only in Dubai with the same coverage as for Same Day above.
International Deliveries
Expand your reach globally through our international partner network. Service level agreements vary by destination country.
⚠️ Important: International deliveries require a separate agreement. Contact your account manager to enable international shipping for your account.
What You Need
- Signed international delivery agreement
- Compliance with destination country import requirements
- Understanding of partner SLAs for each target market
Configure your e-commerce platform: Ensure your shipping methods reflect coverage restrictions or clearly inform customers of service limitations.
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