Submit and track compensation requests for service issues, damages, or delivery failures following our claim process.

Quick Links

• Claim Timeline
• Submission Process
• Liability Information

Claim Timeline

Critical Deadline: Submit all compensation claims within 5 calendar days of order completion.

Timeline Exceptions

• Contractual variations: Some agreements may specify different timelines
• Damaged returns: Report immediately upon receipt at your location
• Late submissions: Claims submitted after 5 days may not be processed

⚠️ Important: Check your client agreement for specific claim submission deadlines. When in doubt, submit claims as early as possible.

Submission Process

All compensation claims are submitted and tracked through Quiqdash.

How to Submit a Claim

What You Do:

1. Log into Quiqdash: Access your account
2. Open support ticket: Click the yellow help button (bottom right)
3. Select claim type: Choose appropriate category
4. Provide details: Include order number, issue description, and supporting evidence
5. Submit documentation: Attach photos or proof as required

Alternative method: Email support.dubai@quiqup.com (Last-Mile) or ffsupport@quiqup.com (Fulfillment) with claim details

Claim Review Process

1. Acknowledgment: Confirmation of claim receipt
2. Investigation: Internal review and verification
3. Decision: Liability assessment based on evidence
4. Resolution: Credit note issued if Quiqup liability confirmed

Processing time: Most claims resolved within 2-5 business days. Complex cases may require additional investigation time. Claims are approved by management on a bi-weekly cycle.

Liability Information

Quiqup's liability terms are detailed in your client agreement and Terms of Service.

Liability Coverage

Quiqup liability confirmed when:

• Damage occurs during Quiqup custody
• Loss happens while in Quiqup possession
• Incorrect handling causes order issues

Quiqup liability excluded when:

• Damage exists before Quiqup collection
• Packaging fails to meet requirements
• Customer provides incorrect information
• Issues result from force majeure events

Compensation Structure

Approved claims result in:

• Credit notes: Applied to your next invoice
• Documented resolution: Full claim outcome record

Note: Credit note amounts are determined based on contractual liability limits and supporting documentation provided.

Complete Terms Reference

Full liability details are available in Section 12 of our Terms of Service document.

Key sections to review:

• Section 12.1: Liability limitations
• Section 12.2: Compensation caps
• Section 12.3: Exclusions and exceptions

What happens next: Approved compensation requests result in credit notes applied to your invoice within the next billing cycle.