Ultra-fast delivery service for Dubai orders with same-day dispatch or next-morning delivery depending on booking time.

Quick Links

• Booking & Assignment
• Service Coverage
• Collection Process
• Delivery Process
• Reattempt Process

Booking & Assignment

4-hour deliveries are dispatched based on your booking time to ensure reliable service windows.

Service Coverage

4-hour delivery is available exclusively within Dubai's serviceable areas.

• Dubai serviceable areas only: Orders must be within our designated coverage zones
• Non-serviceable orders: Cancelled after client communication with alternative options offered
• Alternative options: Next day or same day delivery services available

Note: Check our service coverage guide for detailed area information.

Collection Process

Fast collection requires immediate readiness and complete address information.

Order Collection Requirements

1. Courier assignment: Immediate dispatch to your location
2. 10-minute readiness: Order must be ready for handover upon courier arrival
3. Failed collections: Orders not ready within 10 minutes are marked as failed
4. Address verification: Drop-off location checked for completeness before departure

Address Completeness Requirements

⚠️ Important: If the courier cannot obtain complete delivery address information through client or customer notification, the collection will be failed.

Customer Communication

Automated WhatsApp notifications and direct courier contact ensure smooth delivery coordination.

Delivery Notifications

1. Out for delivery: WhatsApp notification sent when courier departs with order
2. Customer contact: Courier calls customer if delivery readiness is unclear
3. Failed delivery notification: WhatsApp message sent if delivery cannot be completed

Delivery Process

Flexible delivery options with doorstep convenience or personal handover based on customer preference.

note: click on the image to enlarge it

Doorstep Delivery Protocol

• Leave at door requests: Order left securely with photo proof provided
• In-person delivery: 10-minute customer contact attempt for personal handover
• Failed deliveries: Returned to client location for potential reattempt

Reattempt Process

Failed 4-hour deliveries are returned to your location for potential redelivery.

How to Reattempt Delivery

1. Mark as ready: Set order status to "Ready for Collection" in Quiqdash
2. Follow dispatch protocol: Standard 4-hour booking and assignment process applies
3. Meet requirements: Same collection and delivery requirements apply for reattempts

Result: New courier dispatch with same service standards and timeframes.