Returns can be initiated either through Quiqdash or automated if you use Shopify by purchasing Returns Prime.
2 Ways to create a return orders, from a delivered order or manual input:
Delivered Order
Login to your Quiqdash account, select an order that was previously delivered and select Return.
*make sure to mark it ready for collection to ensure it is collected promptly
Manual Input
1.Click "Create Single Order" and then select " Return "
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2. Fill up the pickup details
In the Pickup block, add the location from where we will collect the return order.
*make sure the details are accurate to avoid delays and failed deliveries
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2. Fill up the drop-off details
In the Dropoff block, select your standard location or choose "Other Address" for a one-time retrun location. Then, add the order reference number.
Note: You can move the pin on the map for a more accurate location
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3. Create shipment
Click on the Create order to create the return order and automatically mark it "Ready for Collection"
Click on Save draft if you wish to keep the return order "Pending" to edit or process later
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Some additional tips:
- Add a note with which items are specifically being returned
- In addition, for Fulfillment Clients you should provide the client’s with a packing slip to print for returns which includes the SKU names and counts so Quiqup can process them accordingly.
Please refer to Last Mile Returns Policy or Returns (Fulfilment) for a full process overview, and our policies
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