Learn how to create manual orders through the Quiqup platform. 

⚠️ Fulfillment Clients: Before creating orders, review the Fulfillment Client Requirements section to understand integration requirements and potential limitations.

Quick Links

• Creating Your Order
• Fulfillment Client Requirements
• Order Processing & Labels

Creating Your Order

Step 1: Start Order Creation

1. Click "Create Single Order" from your dashboard

Step 2: Pickup Details

1. Enter pickup address: Complete address or select a saved pickup location.
2. Adjust location pin: Drag the map pin for precise location accuracy
3. Add contact information: Name and phone number for pickup contact

Step 3: Drop-off Details

1. Enter delivery address: Complete and accurate address details
2. Verify location: Double-check address to avoid delivery delays
3. Add recipient details: Name and contact number

⚠️ Important: Inaccurate delivery details cause failed deliveries and additional charges

Step 4: Parcel Configuration

1. Order Reference: Enter your internal order ID or reference number
2. Package Size: Select based on dimensions and weight specifications
3. Parcel Count: Specify total number of parcels in shipment
4. Payment Method:
   • Prepaid: Orders already paid via online payment or bank transfer
   • Cash on Delivery: Courier collects payment for both order value and delivery fee

Step 5: Product Selection

Required for: International orders and fulfillment orders

Fulfillment Orders

If you have an active integration through our Connectors or API, you can:

• Select products directly: Choose from your synchronized product catalog
• Automatic SKU mapping: Products automatically sync with our WMS
• Inventory management: Real-time stock level updates

International Orders

For cross-border shipments, you must provide:

• HS Codes: Required for customs clearance and proper classification
• Country of Origin: Mandatory for international shipping compliance
• Unit Price, in AED: Mandatory for international shipping used to calculate customs

Step 6: Delivery Service Selection

Choose your delivery timeframe:

• 4-Hours: Express same-day delivery
• Same Day: Standard same-day service
• Next Day: Next business day delivery
• International:Cross-border delivery options
  • if you have multiple carriers available, this option will allow you to choose the carrier and incoterms (DDU, DDP)

Fulfillment Client Requirements

Non-Integrated Clients

⚠️ Important: Without Connector or API integration, manual orders will not be automatically sent to the fulfillment center for processing. You will see a warning during order creation.

What this means:

• You should place the order directly on your e-commerce platform
• or email our support team members to assist you

Recommendation: Contact your account manager about setting up our upgraded connectors for easier processing.

Order Processing & Labels

Fulfillment Clients

1. Confirm Order: Click "Confirm Order" to submit your order for fulfillment processing, or click confirm later if you want to confirm the order later for packing and dispatch.

Note: Fulfillment clients do not mark orders as "Ready for Collection" - this is handled automatically by our warehouse team once your order is picked and packed.

Last Mile Delivery Clients

1. Create Order: Click "Create Order" to submit and mark as "Ready for Collection"
2. Save Draft: Click "Save Draft" to keep order in "Pending" status for later editing
3. Download the label: from the "actions" button in the detailed order view, or by clicking on the label icon in the Home view with all orders.

What Happens Next

Fulfillment Clients

Result: Once confirmed, your order is sent to our warehouse for picking, packing, and dispatch. You'll receive updates as your order progresses through fulfillment.

Last Mile Delivery Clients

Result: Once marked "Ready for Collection" with label attached, your order enters our pickup queue and will be collected during the next pickup window.