Modify order details including addresses, delivery settings, parcel specifications, and product information while your order is in an editable state.

Quick Links

• When Orders Can Be Edited
• Editing Addresses
• Editing Order Information
• Editing Parcels
• Editing Products
• Changing Service Settings
• Saving Changes

When Orders Can Be Edited

You can edit orders in the following statuses:

• Pending - Full editing capabilities available
• Error - Full editing capabilities available

Fulfillment clients can only edit orders in Pending or an Error status.

⚠️ Important: If you need to edit an order after these statuses, please contact our support team for assistance.

Editing Addresses

Sender Information

• Name: Sender name that appears on the delivery label
• Phone Number: Contact number for collection coordination
• Address1: Primary collection location
• Address2: Additional location details (apartment, floor, etc.)

Receiver Information

• Name: Recipient name for the delivery label
• Phone Number: Contact number for delivery coordination
• Address1: Primary delivery location
• Address2: Additional location details
• Post Code: Destination postal code
• City: Delivery city
• State: Delivery state/region
• Country: Delivery country
• Email: Recipient email address

⚠️ Important: Ensure all address details are accurate to avoid delivery delays and failed attempts.

Editing Order Information

Available Order Settings

• Delivery Service: Change to any available service on your account (local deliveries only)
• Payment Type: Switch between "Prepaid" and "Pay on delivery" (COD) if applicable
• Payment Amount: Set COD collection amount
• Shipment info: Select carrier and incoterm

Note: Additional parcels may incur extra charges. Check your account pricing for details.

Editing Parcels

Parcel Specifications

Dimensions (in cm)

• Maximum total dimensions: L+W+H < 200 cm
• Individual dimension limit: Any single dimension < 100 cm

Weight (in kg)

• Maximum weight: 25 kg per order
• Additional charges: Weight above 5 kg may incur extra fees

Parcel Management

• Add/Remove Parcels: Modify parcel count as needed
• Maximum parcels: 8 parcels per order

Note: Check your account pricing for weight-related charges before finalizing changes.

Editing Products

Product Details

• Description: Product name or description
• Quantity: Number of units in the order
• Unit Price: Individual product price
• Dimensions: Product dimensions in cm
• Weight: Product weight in kg

Additional Product Information

For Inventory Management

• SKU: Stock keeping unit reference (not required for last mile delivery)

For International Deliveries

• Country of Origin: Product's country of origin (essential for international orders)
• HS Code: Harmonized System code for customs (learn more about HS Codes)

⚠️ Important: Country of Origin and HS Code are mandatory for international deliveries.

Changing Service Settings

Service Configuration Options

Service Types

• Delivery Service: Switch between available services (4 Hours, Same Day, Next Day, International)

Carrier Selection

• Available Carriers: Choose from carriers configured on your account
• Carrier Restrictions: Some carriers may have specific requirements or limitations

International Settings

• Incoterms: Select appropriate International Commercial Terms (DDU, DDP, etc.)

Note: Available options depend on your account configuration and destination country requirements.

Saving Changes

After making all necessary changes:

1. Review your edits: Double-check all modified information
2. Scroll to bottom: Navigate to the end of the editing page
3. Click "Save": Confirm all amendments to the order
4. Reprint labels: Generate new shipping labels with updated information

Result: Your order will be updated with the new information. You must print fresh labels to ensure accurate delivery with the modified details.