Complete overview of Next Day and Same Day delivery workflows, including failed delivery redispatch procedures and customer communication protocols.

Quick Links

• Delivery Process Map
• Failed Delivery Redispatch
• Customer Communication for On-Hold Orders

Delivery Process Map

This comprehensive process map shows the complete workflow for your Next Day and Same Day deliveries from order placement through final delivery.

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Failed Delivery Redispatch

When delivery attempts fail, orders are automatically processed through our redispatch system with multiple attempt protocols.

First Delivery Attempt Failure

• Automatic return: Couriers return failed orders to the Quiqup warehouse
• Next day redispatch: Both Next Day and Same Day failed orders are redispatched the following morning with standard Next Day delivery dispatch (unless office address - only dispatched on business working days)
• Redispatch conditions: Orders are only redispatched when the address is correct and the customer has not requested cancellation

Second Delivery Attempt Failure

• On-hold status: Orders are marked as on-hold and returned to the Quiqup warehouse
• Client notification: Automatic communication is sent requesting decision to reattempt or return to origin
• Response timeframe: 72-hour window to confirm third delivery attempt
• No response protocol: Orders without client response within 72 hours are processed for return to origin

Third Delivery Attempt

• Final attempt: Initiated only after client confirmation
• Ultimate failure: Failed third attempts result in automatic return to origin
• Client notification: Confirmation that no further delivery attempts will be made

Customer Communication for On-Hold Orders

We proactively contact customers when orders cannot be delivered to resolve delivery issues and prevent returns.

Communication Timeline

1. WhatsApp contact: Initial outreach via registered WhatsApp number
2. 48-hour response window: Waiting period for customer response via WhatsApp
3. Direct phone call: Secondary contact method if no WhatsApp response received
4. Return processing: Orders returned to origin if all contact attempts fail

On-Hold Communication Scenarios

Incomplete Address

• Contact method: WhatsApp outreach to customer
• Resolution options: Address update via tracking link

Two Failed Delivery Attempts

• Contact purpose: Confirm customer availability for final delivery attempt
• Contact method: WhatsApp confirmation request

Customer-Requested Cancellation

• Verification process: Confirm cancellation request authenticity
• Options provided: Final cancellation confirmation or delivery reattempt

Result: This communication process significantly reduces unnecessary returns and improves successful delivery rates.